Description of Guarantee
Our price match promise is your guarantee whenever you shop with Salamanda Travel.
It’s simple - if you find a cheaper price for the same vehicle with the same travel dates on any other website for an Apollo Motorhomes, Cheapa Campa, Hippie Camper or Star RV vehicle we will match the quote and beat it by 5%.
To request a price match refund, you can do one of two things:
- Send an email to [email protected] and include the name of the website with the same vehicle at a cheaper price, a screenshot of the cheaper offer (including the date and time visited), the cost of the cheaper vehicle, your search criteria (dates / times / number of passengers / destination etc), and make sure we have your name, email address and contact telephone number.
- If you have a quote for us to match, please email through the entire quote.
Our customer service department will verify the information provided by you, and as long as the cheaper pricing is verified, we will confirm your reservation at the matched rate, with an additional 5% reduction.
Terms and Conditions
You are eligible for a price match and 5% discount if your request meets the following conditions:
- This guarantee applies only to Campervans, Motorhomes and 4WD Campers for the above-mentioned brands.
- The Salamanda price match will be valid on the initial quote only, and is non-negotiable beyond our initial offer.
- The Salamanda refund guarantee applies only to internet sites that have the same vehicle for the same dates of travel and the vehicle is priced accurately and in the currency of travel (AUD for Australia, NZD for New Zealand and USD for the USA).
- Price match requests must be supplied within 24 hours of booking
- Price match quotes must be submitted within 12 hours of viewing an internet site with a cheaper price.
- To qualify, we must be satisfied that: (a) the vehicle is identical in specifications, condition and age (b) the pickup and return dates and locations of travel are the same, and (c) the vehicle you have found is actually available to book as one package on the same website.
- Prices are compared on vehicle price and when calculating the other alternative website’s total price comparisons will include the cost of the vehicle plus handling and booking charges.
- When requesting a price match you must provide the name of the website where the same vehicle is cheaper, a screenshot of the cheaper offer (including the date and time visited), the cost of the cheaper vehicle, your search criteria (dates/times/number of passengers/destination), as well as your name, email address and contact telephone number.
- Price match requests are not available via phone.
- The Salamanda price match refund guarantee does not apply in combination with coupons/vouchers or other promotional offers on the competitor’s website.
- Salamanda reserves the right to refuse price match requests if quotes and/or vehicle is deemed to be not the same or if the vehicle is booked under different terms and conditions.
- The Salamanda price match guarantee is subject to change and can be withdrawn at any time and without prior notice.
- The Salamanda price match guarantee may not be offered during peak periods